Patients are at the heart of your practice. They’re the ones who come to you with their health concerns and trust that you’ll help them figure out what’s wrong and how to get better. But when it comes to patient engagement, there’s a big difference between good and great. Good is keeping up with industry best practices for engaging patients through methods like one-on-one digital check-ins and social media campaigns. Great is being so engaged with your patients that they feel heard and empowered throughout every step of their treatment plan—from diagnosis, through to recovery and beyond.
The second step is to acknowledge patient concerns. This is a very important part of the conversation, as it validates that you are listening and hearing them. You can say something like “I understand what you’re saying” or “I hear how important this issue is to you.” This shows patients that they are being heard and understood by a person who genuinely cares about their well-being.
The third step is to empathise with the patient’s feelings and point of view. When addressing an issue with a patient, it’s important not only that you listen but also that you understand where they’re coming from before offering any advice or recommendations for action. You can show empathy by saying something like: “It must be frustrating when this happens.”
The fourth step involves offering suggestions on how best to solve the problem at hand—but only after demonstrating empathy and listening intently first!
Patients expect healthcare providers to put their needs first. They want to feel heard, understood and respected. This means that you need to be empathetic in your approach, create a safe environment for them by being honest and transparent about what can and cannot be done for them medically, as well as clarify any expectations or boundaries you have around treatment options (such as how often you do physical therapy). This can go a long way in helping build trust with your patients so they know it’s okay for them to ask questions.
To empower patients with education and resources, you can:
While telehealth is not a new concept, it is growing in popularity among healthcare providers. Telehealth has the potential to be a valuable tool for managing patients’ health and medication management from home or at work. You can also utilise the latest in medical management software, ensuring that the customers and staff are well looked after.
Take a moment to evaluate your goals and objectives.
Once you have assessed these three areas, create a plan for patient engagement that is simple and clear. This plan should reflect your clinic’s mission, vision, core values and patient-first philosophy. It should also include an outline of how you will systematically engage patients in their care so they feel more involved with their treatment experience at the clinic.
In your practice, patient engagement can be measured in the following ways:
Achieving greater patient engagement is a journey, not a destination. As the healthcare industry continues to evolve, so too must the ways that patients and providers interact. By implementing these strategies mentioned above, we can improve patient engagement and help all parties involved have an easier time navigating their healthcare experiences.
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